Bookshop Santa Cruz Shipping FAQ

Bookshop Santa Cruz offers both nation-wide and international shipping on items purchased from our store or website. Please see below for Frequently Asked Questions on this service. If you have a question on shipping not answered below, please e-mail our staff at info@bookshopsantacruz.com .

Where do you ship?

Bookshop Santa Cruz ships locally, across the United States and also internationally, with some limitations. See below for specifics on prison and army base shipping.

Do you ship internationally?

Yes! In the Check-Out screen, select your country from the drop-down menu in the check-out screen, and fill out the rest of the international address as appropriate. Your shipping rate (see below) will update automatically. If you do not see your country in the drop-down, please e-mail info@bookshopsantacruz.com , and we can double-check our ability to ship to your country, and enable it on our drop-down.

How much does it cost to ship something?

From the day after Thanksgiving through New Years Eve, as a thank you to our customers for choosing to shop our website, we offer FREE GROUND SHIPPING on domestic orders $50 or more. To utilize this option, simply select Free Shipping at checkout on your order of at least $50.

If your order does not reach $50, domestic shipping of books and other items has a base rate of $7.95 for a single item. If your order contains more than one item, it will start at a base rate of $7.95, plus an additional $1 for each item after the first. This rate applies to shipping across the continental US, as well as Hawaii and Alaska.

For international shipping, our base rate is $25.00, plus an additional $5 for each additional item. For international shipping, select your country from the drop-down menu in the check-out screen, and the rate will automatically update based on the country and number of items in your cart. 

Does it really cost $7.95 to ship a gift card?

No! Gift cards are the exception to our shipping rules. Gift cards are shipped FREE. At check out, to send a gift card in the mail to yourself or your recipient, select Shipping option "Gift Card/Certificate" which includes free USPS shipping for gift cards. 

Do you do the shipping yourself? Or do you use a service? Who is handling my order?

Our own Shipping & Receiving staff personally packs and ships your order, for items in stock. If you have ordered something out of stock, or you are shipping to the east coast, our staff may instead arrange for your items to be shipped directly from our distributing warehouse to your address, for faster shipping and your convenience. If so, we can still both send you tracking information and request gift wrapping, depending on your order's needs.

How long does your shipping take? When will my order arrive?

Bookshop Santa Cruz uses USPS Priority Shipping, which for domestic orders arrives within 2-3 business days. You can use the map at the top of this page to see if your shipping address will take 2 business days or 3 business days to deliver to. International orders depend on the country to which they are being shipped.

Items shipped directly from a warehouse operate on the same shipping schedule, though items shipped from our east coast distributing warehouse to an east coast address will arrive faster than shipping from our store directly.

Do you ship FedEX or UPS? Can you overnight something?

We do not ship UPS. FedEX shipping fluctuates in cost more than USPS, so we are not able to offer an online option for FedEX shipping. If you need something shipped via FedEX, you can come into the store or call us at 831-423-0900 and request a quote. FedEX quotes are available based on our current Receiving staffing. During the holidays, please understand that we may not have the staff ability, due to volume of requests, to accomodate your quote request. As such, please plan ahead.

Can you track my order?

Our shipping team will forward you tracking information as soon as we receive it if you include an e-mail address when you place your order. If you did not include an e-mail address but would like to track your shipment, please e-mail info@bookshopsantacruz.com with your order details, or call 831-423-0900.

Can you ship to prisons?

We can ship to some prisons. Most prisons will only accept books for inmates if they are shipped directly from either a bookstore or a distributor. For prisons that we know accept packages, we can either ship items purchased from or via us directly from our store or from our distributor's warehouse to specific inmates. Please check with your inmate's prison guidelines for what shipping information they will need, and limitations on type of material that will be expected. You will need to set up your prison shipping either in person in Bookshop, or over the phone. Unfortunately prison orders cannot be fulfilled through our website.

Can you ship to an army base?

We can!

Will you gift wrap?

If you would like your item or items gift wrapped, you can indicate that in the "Order comments" at the bottom of the Check Out screen. This may increase processing time for your order.

You may also request a message be included with your package in the same "Order Comments" field. Our staff keeps a supply of small blank cards to include messages on. We unfortunately cannot accept requests for use of specific cards.

For any further questions, please e-mail info@bookshopsantacruz.com . For information on shopping on our website, please visit our Online Shopping FAQ.

 

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All titles are subject to availability. Prices subject to change. Please call 831-423-0900 to confirm.
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(831) 423-0900 · 1520 Pacific Ave · Downtown Santa Cruz · Santa Cruz, CA · 95060